Chapter 3

3.1 <http://www.rca.com> March 2000.
<http://espn.go.com> March 2000.
<http://www.edmunds.com> March 2000.
3.2 <http://www.moravian.edu/MCHome/MC.htm> March 2000.
<http://www.moravian.edu> January 2000.
3.3 <http://att.com> November 1999.
3.4 <http://mrshowbiz.go.com> November 1999.
3.5 <http://disney.go.com/home/homepage/index.html?> November 1999.
3.6 <http://www.microsoft.com> November 1999.
3.7 Author's diagram.
3.8 <http://www3.vw.com/index8.htm> November 1999.
3.9 <http://www.moravian.edu/ARC/index.htm> March 2000.

Chapter 4

4.1 <http://www.lego.com> January 2000.
4.2 <http://www2.lehigh.edu/page.asp?page=community> March 2000.
4.3 <http://www.nbc.com> January 2000.
4.4 <http://www.saturn.com> January 2000.
4.5 <http://www.allencol.edu/index_academics.html> March 2000.
<http://www.allencol.edu/Undergraduate.html> March 2000.
4.6 Author's diagram.
4.7 Author's diagram.
4.8 <http://www.randomhouse.com/boldtype/1099/> January 2000.
4.9 <http://www.sun.com/siteindex/> January 2000.
4.10 <http://www.lexus.com/Contact/> January 2000.
4.11 <http://www-1.ibm.com/support/feedback.shtml> March 2000.
4.12 <http://www.gateway.com/contactus/index.shtml> March 2000.

Chapter 5

5.1 Author's diagram.
5.2 <http://www.plumbdesign.com> March 2000.
5.3 Author's image.
5.4 <http://www.amazon.com/exec/obidos/handle-buy-box> March 2000.
5.5 Nielsen, Jakob. Designing Web Usability: 182.
5.6 Souttar, James. "Drag me. Click me." 60-1.
5.7 <http://disney.go.com/disneyonbroadway/index_nonflash.htm> March 2000.
5.8 <http://www.bemarnet.es> March 2000.
5.9 <http://www.unitedbiscuits.co.uk> March 2000.
5.10 <http://www.tagheuer.com> March 2000.
5.11 Author's diagram.
5.12 <http://www.allencol.edu> January 2000.
<http://www.gateway.com> March 2000.
<http://www.cdnow.com> March 2000.
5.13 <http://www.hp.com> March 2000.
5.14 <http://www.razorfish.com> March 2000.